Questions We Get Asked a Lot
What's your minimum order?
We don't have a strict minimum, but most projects start around $2,500 to make the custom work worthwhile. For smaller needs, we can often point you toward great off-the-shelf options.
How far in advance do I need to order?
For custom items with packaging: 6-8 weeks is ideal. For rush orders with existing inventory: sometimes as quick as 2 weeks. The earlier the better, but we've pulled off miracles.
Do you ship nationwide?
Yes! We ship anywhere in the US. We also handle international shipping for special projects.
Can I request samples first?
Absolutely. For larger projects, we typically send samples of proposed items before you commit to the full order.
What's your typical project timeline?
From kickoff call to delivered product: 6-8 weeks for custom work. Here's the breakdown:
• Week 1: Discovery and concept development
• Week 2-3: Design revisions and approvals
• Week 4-6: Production
• Week 7-8: Quality check and shipping
Do you handle storage and fulfillment?
Yes! We can warehouse inventory and ship items as needed (great for ongoing employee onboarding or quarterly client gifts).
What if I don't know what I want yet?
That's exactly what our strategy calls are for. We'll ask questions, show examples, and help you figure out what makes sense.
Do you work with small companies or just enterprises?
We work with companies of all sizes, from 10-person startups to Fortune 500s. What matters is that you care about quality.
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